Seko Tours Kenya Safaris Privacy Policy
Protecting your personal information is very important to us at Seko Tours Kenya Safaris. We want you to understand our Privacy Policy and how it affects you. If you have any questions or need clarification, please contact us at info@sekotourskenyasafaris.com.
What is personal information?
Personal information refers to data that can be used to identify you, such as your name, address, email, health details, travel itineraries, and more.
How do we collect personal information?
We collect your personal information through various communication methods, including phone calls, emails, live chats on our website, and other digital or traditional means. Additionally, third parties such as travel agents, agencies, travel marketplaces, and people booking on your behalf may share your personal information with us.
Booking your travel with us
When you book your travel to Kenya with Seko Tours Kenya Safaris, either directly or through a partner travel agent, marketplace, or other travel professionals, you consent to the collection, use, and sharing of your personal information with third-party providers such as accommodations, travel experiences, and relevant authorities. This information may include:
- Passport information (name, age, nationality, number)
- Residency
- Email and phone numbers, emergency contact details
- Insurance information
- Health and medical details
- Meals and dietary needs
- Tour details (hotels, itineraries)
- Payment details
If your trip involves third-party services (e.g., hotels, hot air ballooning), we may need to share your personal information with these providers to ensure your experience runs smoothly. These third parties may only use your data for the services related to your tour. By booking with us, you agree to these disclosures.
We may also use your personal information to:
- Recommend suitable travel products based on your needs and preferences
- Provide customer support and resolve any issues related to your travel
- Ensure the safety and enjoyment of your travel experience
- Perform administrative tasks (e.g., accounting)
- Ensure compliance with relevant laws and regulations
Booking through a travel agency
When you book through one of our partnered travel agents or agencies, we may collect your personal information from them.
Booking on behalf of others
If you’re booking for someone else, please ensure they are aware of this privacy policy and our terms and conditions.
Marketers
We collaborate with various marketing partners who assist in promoting our services. Sometimes, we may share non-identifiable, generalized information with these partners for better targeting and more effective marketing.
Reviews
If you leave a review of your experience with Seko Tours Kenya Safaris, it may be published on our website, with your name unless you chose to remain anonymous.
Personal information of EU citizens
For EU and UK citizens, your personal information may be stored on servers in the United Kingdom, but we may occasionally transfer your data to providers outside the European Economic Area.
Provision of personal information under the law
We may disclose your personal information if required by law or in the case of defending against legal claims, or preventing harm to property or loss.
Medical information
We may share your medical information with relevant medical personnel if necessary. This data will not be shared with third-party travel providers unless there is a vital interest at stake. It’s recommended to provide your medical details for a safer experience.
Job applications
If you apply for a job with us, we will use your personal information to assess your suitability for the role. If successful, your information will be stored in our HR department following established protocols.
Protection of your personal information
We take reasonable technical and organizational measures to protect your data from unauthorized access. Only a small number of our staff (e.g., your booking manager or trip leader) will have access to your personal information.
We regularly audit our website for security vulnerabilities and do not retain your data longer than necessary for providing our services.
Personal information of minors
We do not knowingly collect data from minors (under 18). Parental consent or guardian consent is required for minors to use our services.
Financial information
We encrypt your financial details, such as credit card numbers and CVV codes, using SSL technology to ensure secure processing.
No paid disclosure to third parties
We never sell customer lists to third parties. The only times we disclose your personal information are for the purposes described in this policy, and such disclosures are never financially motivated.
Photos and Videos
On some occasions, your photo or video may be taken by our staff, a professional photographer, or another traveler. We always seek permission before taking photos. If you don’t wish to be photographed, please inform your trip leader or the photographer. Photos taken may be used for promotional purposes, with your written consent.
Transfer of personal information to other parties
When necessary, we share your personal information with third parties as described above. We ensure these parties maintain strong confidentiality and privacy standards in compliance with applicable laws.
Your rights regarding your personal information
You have control over your personal information and may exercise the following rights:
- Request correction or updating of inaccurate or incomplete data
- Request access to the information we hold about you
- Request that we stop using your personal information
- Request deletion of your personal data
- Withdraw any consent previously given for using your data
For residents of the European Economic Area, under the GDPR, you also have the right to:
- Withdraw consent for marketing purposes
- Request the transfer of your data to you or a third party
If you have any concerns or questions, please contact us at info@sekotourskenyasafaris.com.
